Privacy Policy

At Down to Earth Roofing LLC, we care about your privacy. This page explains what information we collect when you visit our website or use our services, and how we use it.

1. What Information We Collect

Information You Give Us:

• Your name, email, phone number, and address
• Details about the roofing work you need
• Photos of your roof (if you send them)
• Any messages or questions you send us

Information We Collect Automatically:

• Your device type and browser
• Which pages do you visit on our site
• How long do you stay on each page
• Your general location (based on IP address)
• Date and time of your visit

2. How We Use Your Information

We use your information to:

• Answer your questions about roofing services
• Provide quotes and estimates
• Schedule and complete your roofing project
• Send you updates about your project
• Improve our website and services
• Send you promotional offers (only if you agree)
• Keep records for our business
• Follow legal requirements

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Companies that help us run our business (like email services or payment processors)
• Business partners: Suppliers or contractors working on your roofing project
• Legal requirements: When required by law or to protect our rights

4. Cookies and Tracking

We use cookies (small files saved on your device) to make our website work better and understand how people use it.

Types of Cookies We Use:

• Essential cookies: Make the website work properly
• Analytics cookies: Help us see how people use our site
• Preference cookies: Remember your settings

You can turn off cookies in your browser settings, but some parts of our website may not work correctly if you do.

5. Your Privacy Rights

You have the right to:

• Ask what information we have about you
• Request a copy of your information
• Ask us to correct the wrong information
• Ask us to delete your information
• Stop receiving marketing emails from us
• Withdraw your consent at any time

To exercise these rights, please contact us using the information below.

6. How We Protect Your Information

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes:

• Secure servers and encryption
• Limited access to personal information
• Regular security reviews

However, no system is completely secure. We cannot guarantee the absolute security of your information.

7. How Long We Keep Your Information

We keep your information for as long as needed to provide our services and meet legal requirements. This typically includes:

• Active customer records: As long as we have a business relationship
• Project records: Several years for warranty and legal purposes
• Marketing information: Until you ask us to stop

8. Third-Party Links

Our website may have links to other websites. We don’t control those sites and are not responsible for their privacy practices. Please read their privacy policies before sharing your information.

9. Children’s Privacy

Our services are for adults. We don’t knowingly collect information from anyone under 18. If we learn we have a child’s information, we’ll delete it immediately.

10. Email Marketing

If you sign up for our emails, we’ll send you updates and special offers. You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in any email
• Contacting us directly

11. Changes to This Policy

We may update this privacy policy from time to time. When we make changes, we’ll update the “Last Updated” date at the top of this page. For major changes, we may notify you by email or through our website.

12. State-Specific Privacy Rights

If you live in certain states (like California, Virginia, or Colorado), you may have additional privacy rights under state law. Contact us to learn more about rights that may apply to you.

13. Contact Us

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us. We’ll respond to your request as soon as possible, typically within a few days.